View and manage bookings
The bookings list shows every booking your studio has taken - class and appointment bookings from members, guests, and partners - so you can find one quickly and act on it.
Available to owner, admin, manager, and staff.
Find a booking
Go to Guests -> Bookings.
Search by the member's name.
Filter by status - for example confirmed, attended, or cancelled - and sort the list by date.
Each row shows the member, what they booked, the date, the status, and how it was booked.
Open and act on a booking
Open a booking and select Resolve booking when it is available. Use Rebook to another class to move the member without charging or refunding them, or Cancel / refund booking to release spots and return eligible value. See Manage a class booking: rebook or cancel/refund for the full flow.
Bookings made through a partner
Some bookings come through a partner, outside Ferb (for example Bruce). They show a partner badge and are managed on the partner's side: partner attendees check in with the partner, not the Ferb dashboard, and if you cancel a class the partner - not Ferb - refunds and informs those members, following their own procedure. Ferb passes them everything they need. See Cancel a class for what happens to partner bookings when you cancel.
Related
Manage a class booking: rebook or cancel/refund
Reschedule an appointment or a class
Cancel a class
