Set up SMS
Turn on SMS to send booking confirmations, reminders, and change notices to your members by text, under your studio's own name. There is no subscription - you pay per message on your monthly Ferb invoice.
You need the owner or admin role.
Turn on SMS
1. Go to Settings -> SMS.
2. If you are on a Starter plan, add a billing card first when prompted. SMS spend is added to your monthly Ferb invoice.
3. Click Set up SMS.
4. Enter a Sender name - this is what members see as the sender. Use 3 to 11 letters or numbers, with no spaces. You can change it later.
5. Click Enable SMS. Nothing is sent yet; you choose which messages go out in the next step.
Choose which messages are sent
Under Automatic messages you will see the texts Ferb can send, grouped by Classes, Access passes, and Appointments - things like confirmations, reminders, and cancellation or change notices.
Turn each message on or off. Only the ones you enable are sent.
Click Edit message to change the wording in English and Danish. Edited messages show a Customized badge.
Change the sender name
In the Sender card, edit the name members see and click Save.
Send a one-off SMS
To text everyone in a specific class or appointment, open it in the schedule and send a one-off SMS from its detail view.
Good to know
SMS has no subscription. Each sent message is added to your monthly Ferb invoice, and the price depends on the recipient's country.
Starter studios need a saved billing card before SMS can be enabled.
SMS sits alongside your email notifications. A member with a phone number also gets the text version, but only for messages you have switched on.
Related
Configure transactional emails
Cancel a class
Custom sender email setup
