Rescheduling an Appointment Booking
Staff can move a client's appointment to a new date and time directly from the schedule, without cancelling and recreating the booking.
How to reschedule
Open the dashboard schedule and click the appointment to open its detail sheet.
Select the option to rebook or reschedule the appointment.
Pick a new date from the calendar. Only days with open slots for that appointment type are selectable.
Pick a new time from the list of available slots for the selected day.
Confirm the change.
The booking moves to a new schedule item at the chosen date and time. The original slot is freed up and the booking's activity history keeps a record of the change.
Available days and times
Available days and times are calculated the same way as the client-facing booking flow, so a slot only appears if it is still open, that is:
It fits within staff and room availability for the appointment type (and variant, if applicable).
It respects the appointment type's buffer time.
It falls at or after the current time.
You can only pick a new date within a 92-day range at a time.
Who can reschedule
Rescheduling is available to studio owners, managers, staff, and teachers. Staff whose account is scoped to specific locations can only reschedule appointments at a location they have access to.
