Change a member's email address
You can update the email on a member's profile directly from the dashboard. You need the owner or manager role.
Change the email
Go to Guests -> All guests.
Open the member you want to update.
In the Contact information section on the right, find Email and click the pencil (edit) icon next to it.
In the dialog, type the new email address.
Click Save.
What happens
For a guest (someone who books with your studio but has not created a full Ferb account), the email on their profile is updated.
For a member with a Ferb account, you are setting a studio email: the address your studio uses to reach them. This can differ from the email they use to log in to Ferb. When a studio email is set, an information icon appears next to the Email label to show it is a studio-specific address.
To go back to using their account email, edit the email and set it to their account email; the studio-specific address is removed.
Notes
The new value must be a valid email address, or it is rejected.
Setting a studio email for a member with a Ferb account does not change the email they log in with, only how your studio contacts and lists them. No verification email is sent.
For imported members who have not finished setting up their account, you will also see a Resend activation link button in the same section.
Troubleshooting
There is no pencil icon, or you cannot edit the email. You need the owner or manager role.
"Enter a valid email", or the save is rejected. Check the address for typos.
Related
Help a member access their account
View member profiles
