Reschedule an appointment or a class
You can move a member's booking to another time without cancelling and rebooking. The member keeps the same booking and is not charged again. The steps differ for a class and an appointment.
You need the owner, manager, staff, or teacher role, for the locations you have access to.
Move a class booking to another class
Open Resolve booking from the member or guest profile in the class detail sheet, from the booking detail page under Guests -> Bookings, or from the related sale in Sales when that sale supports booking resolution.
Choose Rebook to another class.
On Pick a new class, use the date, class type, and location filters to find the new class, then select it.
Optionally send the member an email about the change.
Review the summary and click Apply changes.
Ferb only offers classes with the same price and setup (same price, tax, credit type, and legal entity), so the move never needs a new charge or refund. Classes that would not match are shown greyed out with the reason.
Reschedule an appointment
Open the appointment from the schedule.
Click Edit booking, then Rebook.
Pick a new day in the calendar. Days with no availability are disabled.
Under Available times, pick an open time slot.
Click Rebook to the chosen time.
The available times are the slots where a staff member and room are free for that appointment type, including its buffer time. You can book up to about three months ahead.
What happens
The member keeps the same booking, moved to the new time. There is no new charge, and their credit or payment carries over.
The original spot or slot is freed for someone else.
Any notes on the booking move with it.
If you chose to (class) or where enabled (appointment), the member is notified of the new time.
Troubleshooting
Resolve booking is unavailable (class). The booking may already be checked in or attended, be partner-managed, or not be eligible for the guided flow.
Rebook is greyed out (appointment). The appointment is already checked in.
No classes to pick from. There is no future class with a matching price and setup at a location you can access.
No available times. No staff member or room is free for that appointment type in the period you are viewing. Check that staff are scheduled and rooms are set up.
"Refresh required" when you confirm. The class filled up or the slot was taken while you were choosing. Reopen the list and pick another.
Related
Manage a class booking: rebook or cancel/refund
Refund a sale
Edit a scheduled class
